High-end Hotel Service Training
Through our experience in the high-end hotel service industry, we are familiar with the requirements of hotel guests and will help premium hotels to meet and exceed these requirements. Our detailed improvement plan, field training, and service evaluation and follow up, will provide your hotel with effective tools and methods to further improve the service quality of the hotel, so that each and every guest will feel their needs are met, and their loyalty to your brand will increase.
We have combined the experience of our senior sommelier trainers and hotel service specialists with Michelin starred chefs to develop high-end catering service courses and provide clients with a full-set of customized five-star service courses to meet their every need.
High-end hotel service etiquette
Course length: 1 day
Course contents:
- Building a perfect first impression
- Creating a professional image
- Appearance and etiquette
- Manners and behaviour
High-end hotel customer service
Course length: 1 day
Course contents:
The definition of high-end customer service
How to meet and exceed guest needs
Attention to detail
Body language
Style shaping guide
Manners when serving guests
Telephone communication skills
Clear, accurate, and professional written expression
Establishing interaction with guests
Understanding complaints
How to respond
Empower others
Global customer service
Course length: 1 to 2 days
Course contents:
- Understanding different cultures and customs
- International body language
- Situational awareness and management
- European service training and etiquette
- American service training and etiquette
- Asian service training and etiquette
- Middle Eastern service training and etiquette
Wine and food pairing
Course length: 1 to 2 days
Course contents:
- Professional principles and knowledge of wine and food pairing
- Sommelier service skills
- Creating an exclusive wine list
- Wine tasting and food pairing practice
Hotel English
- Common hotel English
- Front desk service English
- Food and beverage service English
- Room service English
