Our Services

High-end Hotel Service Training

Through our experience in the high-end hotel service industry, we are familiar with the requirements of hotel guests and will help premium hotels to meet and exceed these requirements. Our detailed improvement plan, field training, and service evaluation and follow up, will provide your hotel with effective tools and methods to further improve the service quality of the hotel, so that each and every guest will feel their needs are met, and their loyalty to your brand will increase.

We have combined the experience of our senior sommelier trainers and hotel service specialists with Michelin starred chefs to develop high-end catering service courses and provide clients with a full-set of customized five-star service courses to meet their every need.

High-end hotel service etiquette

Course length: 1 day

Course contents:
  • Building a perfect first impression
  • Creating a professional image
  • Appearance and etiquette
  • Manners and behaviour

High-end hotel customer service

Course length: 1 day

Course contents:
Understanding your customers:

The definition of high-end customer service

How to meet and exceed guest needs

Attention to detail

Behaviour and posture

Body language

Style shaping guide

Manners when serving guests

Communication

Telephone communication skills

Clear, accurate, and professional written expression

Establishing interaction with guests

Handling of customer complaints

Understanding complaints

How to respond

Empower others

Global customer service

Course length: 1 to 2 days

Course contents:
  • Understanding different cultures and customs
  • International body language
  • Situational awareness and management
  • European service training and etiquette
  • American service training and etiquette
  • Asian service training and etiquette
  • Middle Eastern service training and etiquette

Wine and food pairing

Course length: 1 to 2 days

Course contents:
  • Professional principles and knowledge of wine and food pairing
  • Sommelier service skills
  • Creating an exclusive wine list
  • Wine tasting and food pairing practice

Hotel English

  • Common hotel English
  • Front desk service English
  • Food and beverage service English
  • Room service English